Frequently Asked Questions
Everything you need to know about our premium flannel, apparel, and ordering process.
How do I know what size to order?
Our signature flannels are designed with a tailored fit. We recommend checking the specific size chart on each product page. If you are between sizes or prefer a looser fit for layering, we suggest sizing up.
What is your return and exchange policy?
We offer a 30-day return window for unworn and unwashed items with original tags attached. Please note that limited edition releases and clearance items are final sale and cannot be returned or exchanged.
When will my order ship?
Standard orders typically process within 1-3 business days. During high-volume product drops or holiday seasons, processing may take up to 5-7 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight. Customs duties and taxes are the responsibility of the recipient.
How should I care for my flannel to prevent shrinking?
To maintain the longevity and fit of your gear, we recommend machine washing cold with like colors and hanging to dry. Avoid high heat in the dryer to prevent shrinkage and preserve the fabric finish.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, Google Pay, and interest-free installment plans through Shop Pay.